FOX 45 investigates after grieving family given the wrong death certificate

FOX 45 investigates after Lori Hines given the wrong death certificate (WKEF/WRGT)

MONTGOMERY COUNTY, Ohio (WKEF/WRGT) - A death certificate debacle is sparking privacy concerns for a grieving family.

They came to FOX 45 to get answers after Montgomery County's Health Department gave them the wrong death certificate.

Lori Hines 73-year-old father Floyd died Sunday.

When she brought his death certificate home from the Health Department, something caught her eye.

“When I got here, it was the wrong person,” Hines explained.

It said Joe Hines, Jr., not Floyd. The age, race and address were all wrong.

“I had no idea who the person was, so I took it back down there,” Hines said.

She went back and got a corrected copy, but left unhappy with their response.

“I find this to be an issue that needs to be addressed,” Hines said.

FOX 45 took her concerns to Dan Suffoletto at Dayton & Montgomery County Public Health.

“We apologize for any inconvenience the customer may have experienced,” Suffoletto said.

He said computer errors caused the mix-up, but a clerk should have caught the problem.

They're supposed to verify the document before you leave. Lori says that never happened.

“The lady handed me my paper and walked away from me,” Hines said.

She said two of her friends had the same thing happen to them, and she worries personal information is being compromised.

“It’s upsetting to me they would allow this to happen,” Hines said.

Even though death certificates contain private information like date of births, phone numbers and addresses, Suffoletto said social security numbers are redacted.

“We take record retention seriously,” Suffoletto said.

Public Health plans to go over rules with workers, making sure it doesn't happen again.

Hines said that's not enough.

“It’s very disturbing, I think it's a big issue they should be concerned about,” Hines said.

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